Some house rules...

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Booking your lash appointment online is the easiest and most secure option. A credit card is required to reserve your spot, and entering it yourself ensures your information stays protected. You’ll also need to complete a digital consent form prior to your visit. Booking  well in advance is highly recommended as I do book up weeks in advance. 

Life happens—but we ask for at least 24 hours’ notice if you need to cancel or reschedule your lash extension or lash lift appointment. Appointments changed or canceled with less than 24 hours’ notice are subject to a 50% charge of the booked services, billed to the card on file.

We totally get it—things come up. If you’re running late, we’ll do our best to fit you in without compromising the quality of your lash service. Please note that the service price remains the same regardless of shortened appointment time. If there isn’t enough time left to safely complete your lash extensions, we’ll need to reschedule, and a late cancellation fee will apply.

Trust us on this—caffeine can make your eyes twitchy and your body restless, which makes it harder (and less safe) to apply lash extensions. It’s totally fine if you’re a little tired—most of our clients nap during their service anyway!

The cleaner your lashes are, the better your results. Please avoid mascara or heavy eye makeup the day before and the day of your appointment so we can spend more time applying lashes—not cleaning them. Mascara residue can be stubborn and may affect your retention.

Lash extensions take time—we know it’s not anyone’s favorite part, but it’s worth it for beautiful, lasting results. Please plan to be available for the full appointment. Full sets can take up to 2.5 hours, and fills up to 90 minutes.

We want you to love your lashes—period. If you’re not satisfied, let us know within 3 days of your appointment, and we’ll make it right with a complimentary touch-up. If we can’t get you in quickly, we’ll offer the best possible solution (excluding refunds—sorry, no exceptions). We’re committed to your happiness, but due to the time and product used, we do not offer refunds.

For your safety and comfort, guests are not allowed in the studio during your lash service. There’s limited space, and lash application requires full focus. If someone must accompany you, they’re welcome to wait on the bench just outside our suite—but trust us, this isn’t a quick service, so don’t make them wait too long. 😉