Booking online is the most convenient and safest way to book. A credit card is required to book so in order to protect your information its best to enter it in yourself right online. Also a consent form needs to be filled out prior to arriving to your appointment.
Appointments may be canceled or rescheduled free of charge with 24 hours notice. Any appointments canceled or rescheduled with less than 24 hours noticed will be charge for 50% of services booked No shows will be charged 100% of service. Repeat cancellation may result in a 50% deposit being required before being able to book future appointments.
I totally get it life happens some times and you just can't help it but I would have to kindly ask you to reschedule your appointment if you are more than 15 min late for a full set or 10 min for a refill appointment. In the lash world every second counts and I would not be able to confidently provide a full service with so much less time and it would not be fair to charge you. Please note that if we must reschedule due to lateness it will be charged as a late cancel but the fee can be applied towards your new appointment. New appointment is based on availability and if new date goes beyond refill time window you will be asked to book a full set.
Caffeine is a stimulant and will cause your eye lids to flutter making it difficult to properly apply your lash extensions. Basically If its hard to put them on it will be hard to keep them on.
Mascara can sometimes be a pain to completely wash off especially water proof mascara. Any residue left on lashes can prevent the lash extension from properly sticking to your natural lash. Your lashes will be cleaned before starting the appointment but it is just best practice to avoid putting any make up or skin care products on the eye area before your appointment to make sure they are as clean as can be.
Full sets take an approximately 2.5-3 hours and refills 60-2 hours. While it may not always take the entire time it is suggested that you plan accordingly as if it will. Please trust me when I say its very hard to rush a lash service.
You loving your lashes is the most important thing to me, and if you don't I want to make it right! Please let me know with in the first 3 days since your last service if there anything you‘re not satisfied with and I will make every reasonable attempt to make it right. Unfortunately there will be no refunds for any services already completed.
Please no guests. There is a waiting area outside of the suite, but this is a long service and to make anyone have to wait for you for that long is just mean! If someone must accompany you please understand they will not be permitted to wait in the suite during your service Including children.
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